How Do I Let YouTube Know There's a Problem with My Channel?

Well, there are several avenues you can use to contact YouTube's customer care/service team by following these simple steps.

Nov 19, 2019

So there is a problem with your YouTube channel and you have tried all the options you have found in online forums to no avail. You have decided that you need YouTube's help but don't know how to contact them. Well, there are several avenues you can use to contact YouTube's customer care/service team.

Help Option

  1. On any YouTube page there is a three-line tab at the top left hand corner of the page. Once you select it the main menu will drop down. Near the bottom of the list there is a 'Help' option.
  2. Click the 'Help' option. A search field will appear once you do.
  3. Type your channel's problem into the search bar and a suggested list of problems will pop-up. You can send your description or select one of the options. Another option would be to select the 'Browse All Articles' option at the bottom of the pop-up where you will be redirected to the YouTube Help Center where you will find step-by-step solutions to various problems and can contact customer care.

Send Feedback Option

  1. On any YouTube page there is a three-line tab at the top left hand corner of the page. Once you select it the main menu will drop down. There is a 'Send Feedback' option.
  2. Click the option and an empty field will appear. You can hereby send a descriptive message of your YouTube channel's problem to YouTube. You can highlight potent issues in the message and blackout any information you want.

Social Media

Another way you can let YouTube know of your channel problems is through social media. YouTube has a very active social media presence. However, they rarely respond to comments since most issues are often addressed on their 'Help' page. Do not expect to get personalized assistance from a YouTube employee on social media. Here are several ways you can notify YouTube of issues with your channel via social media:

Twitter

  1. Open Twitter on your web browser or mobile app.
  2. Sign in to your account.
  3. Click 'Tweet' or the 'Tweet' tab in the top right hand portion of your screen. An empty field will appear.
  4. Type '@YouTube' and proceed to write your message in vivid detail.
  5. Click 'Tweet' and submit your query.

Facebook

  1. Sign in to your Facebook account.
  2. Search for YouTube's Facebook page and open it. On the page there will be updates from YouTube and other posts with numerous comments below them.
  3. Find the issue that best applies to your particular YouTube channel problem and select 'Comment.' Clearly present your issue as briefly as you can.
  4. When you are done typing, click 'Enter' and submit your comment.

Instagram

  1. Sign in to your Instagram account
  2. Open YouTube's Instagram page and find a relevant post on which to comment.
  3. Click the speech bubble icon that appears below the post
  4. Type your comment in the empty field that appears then press 'Enter' and submit it.

Contact the Creator Support Team

You can contact YouTube's Creator Support Team but there are a few conditions that first have to be met. You'll have to be a YouTube partner and have a minimum of 10,000 lifetime channel views. If you have more than 75000 hours of watch time for every 90 days, then you get a separate email link to contact YouTube directly. Here is how you can contact YouTube's Creator Support:

  1. Open YouTube and sign in
  2. Click your profile icon at the top-right corner of the page which will prompt a drop-down menu.
  3. Click 'Help' near the bottom of the menu.
  4. Click 'Need More Help' in the following page and a drop down menu will appear. Select the category that relates to your problem.
  5. A 'Get Creator Resources' page may appear if you are not eligible. If eligible, Click the link labeled 'Email Support.' You should be able to tell YouTube of your problem in the subsequent fields that appear.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Let YouTube Know There's a Problem with My Channel?

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YouTube

Asked 4 years ago
Updated 4 years ago
Viewed 3,101,272 times
YouTube
Problem With a Channel
YouTube Account
Channel Issues
Customer Support
Tech Support
Problem With a Channel

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