How to Cancel an Xbox Live Gold Subscription on Xbox One?

In a nutshell: To cancel your Xbox Live Gold subscription on Xbox One, log into your Xbox account and navigate to the "Settings" tab in the home screen. Open the subscription menu in the "Account" section and find the Xbox Live Gold subscription. Click "Cancel" and confirm the cancellation. Verify the cancellation by checking the subscription status. To prevent automatic renewals, manage the subscription and turn off the automatic renewal feature. If you need assistance, contact Xbox support. Consider exploring alternative subscriptions like Xbox Game Pass.

Nov 27, 2023

Introduction

Maintaining an Xbox Live Gold subscription is quite costly, and many users may want to cancel after a while. If you wish to take a break from gaming or find a gaming platform that appeals more to you, you can easily cancel your Xbox subscription. We’ll explore the step-by-step process to cancel your Xbox Live Gold subscription on Xbox One.

Log Into Your Xbox Account

You must log into your Xbox account to access the platform features. Turn on your Xbox One console and ensure you’re logged into your Xbox Live Gold account. Once on the home screen, navigate to the right using the controller’s joystick until you reach the “Settings” tab. Click it to access the settings menu.

How to Cancel an Xbox Live Gold Subscription on Xbox One? (Step 1)

Open the Subscription Menu

The settings menu provides more options that you can use to manage your account. Navigate to the “Account” section and select “Subscriptions.” This opens the subscription menu for canceling and managing your subscriptions.

How to Cancel an Xbox Live Gold Subscription on Xbox One? (Step 2)

Find the Xbox Live Gold Subscription

The subscription menu lists all the services you’ve subscribed to in your account. Scan the list to locate the Xbox Live Gold subscription and click it to proceed with the cancellation process.

How to Cancel an Xbox Live Gold Subscription on Xbox One? (Step 3)

Cancel the Subscription

After choosing the Xbox Live Gold subscription, you’ll have new options to renew, manage or cancel your subscription. Click “Cancel” to initiate the subscription cancellation process.

How to Cancel an Xbox Live Gold Subscription on Xbox One? (Step 4)

Confirm Cancellation

Upon clicking the “Cancel” option, the platform prompts you with a confirmation message to ascertain that you intend to proceed with canceling your Xbox Live Gold subscription. Carefully review the information provided and click “Confirm” to finalize the cancellation. Your Xbox Live Gold subscription will be terminated, and you will lose access to its benefits. Any remaining subscription time will remain available until the billing cycle's end.

How to Cancel an Xbox Live Gold Subscription on Xbox One? (Step 5)

Verify the Cancellation

The next step involves checking whether you’ve successfully canceled your Xbox Live Gold Subscription. Navigate to the subscription menu and verify that the subscription status has been changed to “Cancelled.” This is a confirmation that your subscription has been terminated successfully.

Manage Automatic Renewals

By default, Xbox Live Gold Subscriptions renew automatically at the end of each billing cycle. To prevent any further charges, you must turn off the automatic renewal feature. Do this by opening the “Subscriptions” and choosing the Xbox Live Gold from the list. From there, click “Manage.”

How to Cancel an Xbox Live Gold Subscription on Xbox One? (Step 7)

Contact Xbox Support

If you experience challenges during the gold subscription cancellation process, you can reach out to Xbox support for help. A customer support representative will provide additional guidance and address your concerns. Head to support.xbox.com and scroll to the bottom of the page. Click “Contact Us” to access phone support and web chat.

How to Cancel an Xbox Live Gold Subscription on Xbox One? (Step 8)

Explore Alternative Subscriptions

If you’re a loyal Xbox fan, it may be worthwhile to explore other subscription options that better suit your needs. Xbox offers subscription plans like Xbox game pass, which allows access to a vast library of games. Research and compare the available options to determine whether other subscription alternatives align more closely with your gaming preferences.

Conclusion

Xbox is a user-friendly platform, and you can experiment with various subscriptions like the Xbox Live Gold and cancel them any time you want. To ensure a hassle-free experience, follow the correct steps to cancel your subscription. The friendly support staff will guide you if you face difficulties during the process, and you can explore new options to enhance your gaming experience.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How to Cancel an Xbox Live Gold Subscription on Xbox One?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Xbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Xbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How to Cancel an Xbox Live Gold Subscription on Xbox One? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Xbox

Asked 4 years ago
Updated 4 months ago
Viewed 1,598,261 times
Xbox
cancel Xbox account
Xbox support
cancel Xbox subscription
subscription questions
canceling account
Cancel Account

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!