What Do I Do with a Broken Straight Talk Phone?

This Gethuman guide outlines the options Straight Talk customers can do if they have a broken phone. With warranty or insurance coverage, their phone may be fixed or replaced for a fee. As long as the SIM card is compatible, customers can also use an unlocked GSM or CDMA phone to transfer their service to using their online account.

If the broken phone was purchased as a new phone less than 12 months ago, it is probably still covered by the manufacturer's one-year warranty, depending on the extent of the damage. Additionally, refurbished smartphones are covered by a one-year warranty by Straight Talk.

If you have a broken Straight Talk phone that is not covered by any warranty or additional insurance coverage, you can easily transfer your current service plan to a new phone that is compatible with your broken phone's SIM card. If your phone is a CDMA/LTE phone, you will need to find a compatible CDMA phone, such as an unlocked Verizon or Sprint phone. Or, if you have a GSM/LTE phone, you can use an compatible GSM phone, such as an unlocked AT&T or T-Mobile phone.

To discuss your options or if you have any questions regarding your phone's network type, call Straight Talk Customer Service.

How To Transfer Service from a Broken Straight Talk Phone to Another Phone

Before you begin you should have the IMEI, MEID, or serial number for the new device ready.

Go to the activation page on Straight Talk's website and select the option to activate a smartphone (the first option on the page). Then, you'll be prompted for your new device's IMEI, MEID, or serial number. If you can't find it, click on the ? button in the text field for tips on where to locate it. Click continue once you enter the device's information and log into your account to complete the process. Once completed, it can take up to 24 hours to take effect; however, many customers experience a relatively short activation time.

It is highly recommended that smartphones (as well as all electronic devices) be disposed of in an environmentally friendly manner. Some recycling centers even offer money for recycling electronic devices. Reach out to your local recycling centers for more information.

What To Do with a Broken Straight Talk Phone with Insurance

If you purchased additional coverage through Straight Talk, whether it was Easy Exchange or Easy Exchange Plus, you get another 12 months of coverage. Customers with Easy Exchange are covered against electrical failure and mechanical failure; however, Easy Exchange Plus also covers accidental damage (such as unintentional drops) and water damage, including damage due to humidity.

To have your device fixed at a Straight Talk service center or replaced, contact Straight Talk Customer Service. If you are interested in purchasing additional insurance coverage for your smartphone, see if your device is eligible on Straight Talk's website.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What Do I Do with a Broken Straight Talk Phone?

Why does GetHuman Write How-to Guides for Straight Talk Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Straight Talk in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do with a Broken Straight Talk Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Straight Talk

Asked 4 years ago
Updated a year ago
Viewed 794,351 times
Straight Talk
how to transfer service from a broken Straight Talk phone to another phone
what to do with a Broken Straight Talk Phone with Insurance

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!