What Do If I'm Having Trouble Receiving a Payment on Square?

The reasons you may face trouble receiving payments on the Square app are many and varied. These helpful tips will assist you in finding out the issue.

Oct 31, 2019

Square is a financial services and mobile payment company. The San Francisco based firm allows its users to accept payments using secure credit card processing which not only increases the safety of payments but also their speed.

The reasons you may face trouble receiving payments on the Square app are many and varied.

Declined Cards

If your card is declined in the Square app, you will see an error message on the screen which may include declining of a card due to expiration. Another declined card error message will tell you to contact the card issuer before attempting the payment again. Another form of card decline error message will tell you to ascertain the card number, expiration date, CVV and ZIP code.'

If you do not receive an exact reason for the failure of the payment processing, you should confirm if your card is valid by contacting the issuing card company.

When manually performing transactions on the Square app, the information needs to be completely accurate to successfully receive a payment. Information such as your billing address, ZIP code or calendar has to be 100% accurate or you risk the payment not going through.

Declined cards may lead to pending charges on your card or bank statement. Square sends the void notification straight away, however, it may take the bank or credit card company a few business days to eliminate the charge.

Your payment information also needs to be completely accurate. If you input any wrong information, the card's numbers will turn red. In such a case, you should verify that the information you are submitting is correct.

Moreover, payments on Square can fail if your Wi-Fi or internet connection is weak. Therefore, before attempting to process a payment on the Square app, you should ensure that strong network connection. When you accept cash or other tender in the Square app without a network connection, the payment will be listed in 'Uncompleted Payments' and will be processed when you have a stable network connection.

If you try and process a Square Gift Card payment but the amount doesn't cover the sale's full amount, you will have to click 'Done' on the signature screen and then proceed to process the entire amount of the sale.

Trouble Shooting Solutions

If you are having trouble receiving a payment on Square, you should ensure that you are using an updated version of the app and if not you should update the app.

If updating the app does not work, you should try some troubleshooting solutions such as switching your phone off and then on again, deleting then reinstalling the app or simply shutting down the app and then opening it again. If the troubleshooting solutions don't work, you should contact Square immediately.

Confirming Successful Payments

Before contacting Square's customer support, you should confirm if the payment is successful or not. You can check the success of a payment on Square through several methods.

Payments on Square are not complete until gone past several screens to complete the payment's full amount. Therefore, you should confirm that there is no remaining balance on a transaction to successfully process a payment.

You should ensure that you have received a notification email from Square if you process an offline mode payment. Such payments will be successfully processed as long as you reconnect to a network within 3 days and the card is not declined.

You can check if transactions are successful by checking transactions or your payment history in the app via your 'Square Dashboard.' Unsuccessful transactions will be found in your 'Transactions Report.'

If you have any trouble receiving a payment on Square you can contact customer support for assistance. You can find Square's customer support contact information on GetHuman.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Square Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Square in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do If I'm Having Trouble Receiving a Payment on Square? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Square

Asked 4 years ago
Viewed 3,741,320 times
Square
Trouble Receiving a Payment
Square payments
refunds
billing issues
Square account
Trouble Receiving a Payment

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!