How do I get Ryanair to refund my flight?

In a nutshell: Ryanair tickets can only be refunded if your flight is canceled, delayed for over five hours, or in case of serious illness or death of a travel companion. Refunds

Mar 27, 2024

Introduction

Ryanair tickets can only be refunded when your flight has been canceled, delayed for at least five hours or when the person traveling with you is seriously sick or dies. You can't get a refund if you decide not to move forward with your travel or if you don't feel like traveling. Note that other products purchased along with the tickets such as hotels, car hire or parking aren't included. If you need a refund for the extras, contact the third-party supplier. Read this guide if you plan to apply for a refund with Ryanair.

Check Your Email

If your flight has been canceled, Ryanair will send an email asking if you want to process a refund for the tickets purchased or request to be rerouted. For flight delays and other problems, it's advised to check for an email from Ryanair to know your options.

Click the Refund Link

You'll find this in the email. Read the email in its entirety to know your other options before clicking the refund link. Tap on the link only if you're certain you want to get a refund and not want to rebook your flight.

How do I get Ryanair to refund my flight? (Step 2)

Sign In To Your Account

Another way to process a refund is by signing in to your account. Go to your My Bookings section to access your booking. Follow the on-screen instructions on how to get started with your refund application.

How do I get Ryanair to refund my flight? (Step 3)

Access the Booking Using the Reservation Number

Use this link: https://www.ryanair.com/gb/en/lp/check-in

If you have the reservation number, enter it in the Reservation Number field and type in your email address below before tapping on Retrieve Your Booking.

How do I get Ryanair to refund my flight? (Step 4)

Use the Refund Application Form

Select the reason for the refund request and enter your flight reservation number. This is the 6-digit code provided when you booked the flight. Fill out the rest before clicking Submit Refund Application.

For flights purchased through an online travel agent, use the step below to process your refund.

How do I get Ryanair to refund my flight? (Step 5)

Complete the Customer Verification Form

If you purchased the flight tickets via a third-party vendor, you'll need to complete the customer verification process to get a refund. Use this link:

https://onlineform.ryanair.com/gb/en/contact-us-ota

Download the form and enter all the required information and click Validate. Ryanair will only process the refund after completing the customer verification process.

How do I get Ryanair to refund my flight? (Step 6)

Wait for the Confirmation Email

After applying for a refund, Ryanair will send an email within 24 hours to confirm your request. Check your Ryanair wallet for the status of your refund. All refund amount is sent to your Ryanair wallet and the funds can be used to purchase tickets. You also have the option to withdraw the funds in your wallet to your original form of payment.

Conclusion

If you purchased extras such as parking, car hire and hotels, and you want a refund for them, check the Terms & Conditions on the website for the contact information of the third-party vendors. Note that extra charges at the airport will not be refunded. Feel free to also read Ryanair's Frequently Asked Questions if you have concerns about their refund policy. For other concerns, please don't hesitate to get in touch with Customer Support.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I get Ryanair to refund my flight?

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