Guides pas à pas pour résoudre les problèmes Optimum

Instructions to help with popular customer service issues

Popular Optimum How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Optimum customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Optimum customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Optimum customers

Your technician never showed up yesterday. We are moving and need to have our boxes pic...
I want to cancel the installation for phone service that is scheduled for tomorrow. How...
I need to speak to a human being. I have been caring for weeks
My cable box is dead. It doesn’t turn on at all. The screen is blank. I have exhaus...
Internet speed is slow. We called twice today and didn’t get it fixed. Can I please spe...
Cancel my service and remove charges from my account for the past * months. Last time I...
internet keeps cutting in and out
Internet not working. Redid cable connections numerous times and the internet sign is f...
I changed my service from Optimum to Fios last month* however, my landline phone numbe...
i get about ** spam calls with area code *** with different numbers a day, they hang up...
I mailed package to your Edison office on May *rd by Fedex Tracking * ********** in er...
i want to down grade my service
My service was interrupted I have the cash in my hand now but the office is closed I ca...
I lost my stars and hbo extras
Need to resolve a payment issue
I want to switch to a different internet provider—they charge way less than optimum is...
I am paying the bill for my cousin and I would like to change my billing address.*the a...
Information unavailable on TV
See more issues reported by Optimum customers

Does GetHuman write how-to guides because they are a partner of Optimum?

GetHuman has no affiliation whatsoever with Optimum, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Optimum have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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