How Do I Delete My FTX Account?
Setting up a new account with FTX is easy and deleting your account can be simple too. Confirming that you don't have any pending transactions and then getting your account to a zero balance as one final transaction are the first steps to having one less thing on your to-do list. Email customer support and wait for a response confirming your FTX account closure are the last steps.
Opening an FTX account is easy, and watching your funds grow can be exciting. There might be a time in the future, however, when you just want to move on. Many people want to protect their own security by deleting their crypto accounts, therefore preventing anyone else from gaining their financial details. How do you accomplish this?
Asking the Source
Unfortunately, a search on both FTX operated websites for how users can delete their own accounts turned up empty. This might change in the future but there might be a business reason for any delays. After all, what company wants to lose clients? Nevertheless, there is some common information available from similar cryptocurrency exchanges about how to achieve this task.
Taking the First Steps
If you want to delete your account, all exchanges agree that you must:
- Not have any pending transactions to or from your FTX account and
- Be at a zero balance.
It's recommended to check your transaction history for anything pending, if applicable. It's also important to note that once you delete your account, those financial records might be lost. To solve this, it's suggested you download any statements for your records. You can do this by logging into your account on a computer, navigating to your transaction history, and doing a Print Screen of the details. Most browsers, like Google Chrome, have this ability and will show you a document preview. Please reach out to FTX Customer Support here if you have any questions.
Another option for saving your transaction history is keeping all emails from FTX in a separate folder of your inbox.
Taking the Last Step
When you've verified your account is at a zero balance and all transactions are completed, you can now request to close your account. Sending an email from the same email address you opened the FTX account with is the best option. Please send it to FTX.US customer support here and use "Need to Close My FTX account as the subject line" and then provide your email address and user ID in the body of the email.
Please keep in mind that it may take a few days to hear back from them.
Further questions?
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