How Do I Recover My Blackberry ID and Password?

If you forgot your BlackBerry password, you need to recover it if you want to access your BlackBerry again. You can do this from your BlackBerry phone or from a laptop or desktop. The recovery process is not overly complicated. Your BlackBerry ID is just your email address, so use the one you originally logged into the device with.

Dec 9, 2022

If you have a BlackBerry and can't log in, you may need to recover your ID and password. This article will teach you how.

Recovering Your BlackBerry ID

BlackBerry uses your email address for your user ID, so you should not have a difficult time recovering it if you can't remember which one you were using. Just try all of your email addresses until you find the one that works.

Recovering Your BlackBerry Password on Your BlackBerry

To recover your password on your BlackBerry, follow these instructions:

Go to the BlackBerry home screen. If you have a BlackBerry 10 OS, swipe down and tap Settings > BlackBerry ID. If you have a BlackBerry 7 OS, select Options > Device > BlackBerry ID. If you have a BlackBerry 6 OS, select Options > Third Party Applications > BlackBerry ID.

Next, select Forgot Password. Enter your BlackBerry ID. Select OK. Answer the password reset question. Select OK. A verification email will be sent to you. Go to your email account and open the email BlackBerry sent you. Click on the Change Your BlackBerry ID Password link. A password reset page will load. Answer the password recovery question. Enter a new password. Confirm the password, and then click Submit.

Recovering Your BlackBerry Password on a Laptop or Desktop

To recover your password on a laptop or desktop, follow these instructions:

Go to the BlackBerry home page. Click the Reset Your Password link under the Already Have a BlackBerry ID? header. Enter your username. A recovery email will be sent to you. Go to your email account. Open the email BlackBerry sent you. Click on the Change Your BlackBerry ID Password link. A password reset page will load. Answer the password recovery question. Enter a new password and confirm it. Click Submit.

Contacting BlackBerry

If you need help, you can reach a BlackBerry representative by phone or through the help forum.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Recover My Blackberry ID and Password?

Why does GetHuman Write How-to Guides for Blackberry Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Blackberry in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Blackberry ID and Password? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Blackberry

Asked 2 years ago
Updated a year ago
Viewed 1,852,689 times
Blackberry
recover BlackBerry password
recover BlackBerry ID
forgot BlackBerry password
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!