Guides pas à pas pour résoudre les problèmes Ancestry.com

Instructions to help with popular customer service issues

Popular Ancestry.com How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Ancestry.com customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Ancestry.com customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Ancestry.com customers

My name is crystal garcia on Oct * there was money taken from my credit card of **.** f...
Don’t remember password.
I did not receive a free * month membership when I purchased a dna kit and submitted my...
My home page no longer allows me to contact recent DNA relatives by hitting on their ph...
I would like to change credit cards for payment.
I did not get reimbursed $**
I am unable to log in due to the fact that ancestry has my email address wrong. But I a...
I got a charge from you when I know I cancelled my account. The amount of $**.** was ch...
cant get into my acc with my email and i dont get emails to reset my password.. ever si...
PLEASE - Stop the two stripes across the top of any of your pages after we have moved b...
I changed my E-mail address from *****@***.com to *****@***.com and need a new password
How do I find out if any of my family were in salavery
being charged twice for the same subscription. i did not realize that I had signed up...
My non-Identical twin sister and I have the same biological parents. Is it necessary fo...
I can't rejoin without assistance. My husband has an account and I do too. I tried to...
We recently sent in an ancestry dna test for an adult with cognitive issues who managed...
lost access to data base address and password. Just got back computer with codes. Hav...
My sister in law lives in Goa India. Is it possible for her to be a member of ancestry...
See more issues reported by Ancestry.com customers

Does GetHuman write how-to guides because they are a partner of Ancestry.com?

GetHuman has no affiliation whatsoever with Ancestry.com, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Ancestry.com have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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