How Do I Report a Problem with My AT&T U-Verse Landline?

How Do I Report a Problem with My AT&T U-Verse Landline?

In most states, AT&T U-Verse is the primary phone carrier. If you have a landline problem that you are trying to fix but don't know how, you can first find out if you are having a gadget issue or there is an outage in the area.

If the problem is happening in multiple phones, then do some testing to see if it's an issue originating in the home/office or from AT&T network. How do I do this?

1. Start by locating the telephone network interface found at the back or side of your home
2. Open the box using a screw driver to get to the customer access jack.
3. Unplug the telephone cord, then plug it in your corded phone and see if the problem persists. Check if there is a clear dial tone, if not, then the problem is the AT&T network.
4. Unplug the corded telephone, then replace it with the short telephone cord. Close the telephone network interface over tightly.

How Do I Report a Problem with My AT&T U-Verse Landline?

If the problems are originating from the AT&T network, then things are beyond your control as only the network provider can fix the issues. Therefore, go ahead and contact AT&T U-Verse through the contact us page. Report your problem and let them take action.

Alternatively, you can chat with the technical support and explain your situation, they will look into the matter and inform you accordingly. Customers can also call AT&T U-Verse directly using the provided phone line and report their problem.

Network issues usually result in an outage in that area. Therefore, it's good to go to the AT&T outage report map on the main AT&T website and check if your area is included in the map.

Outages are resolved quickly more so when it covers a massive area. The AT&T engineers will be on-site to fix the issue or making repairs. Some outages are due to an ongoing maintenance service and there is a reported temporary interruption of service. If this is the case, relax as the issue is being addressed. AT&T U-Verse landlines will be restored soonest when the maintenance or repairs are complete.

What Troubleshoot Measures Can I Take to Fix My Home AT&T U-Verse Landline Problem?

If the issue is inside your home, then there may be interference from electronic devices preventing connection to your DSL filter.

Determine if you have a defective DSL filter by turning off and unplugging your DSL modem. If there is no problem, then one of the filters is most likely the cause.

Proceed to determine the failing DSL filter by turning on the modem and unplugging one filter each time from the wall and use another DSL filter on another jack to see if the problem is resolved. In case it goes away, then the other DSL filter has problems and you need to replace it by ordering another from AT&T website.

How do I Get My AT&T U-Verse Landline Problem Fixed?

If you tried troubleshooting and still failed, then you can use your AT&T maintenance plan to get the issue sorted out. Set an appointment with the technicians to repair the problem free of charge. If you are not subscribed to the AT&T maintenance plan, then contact AT&T for repairs of your landline at a charge. Submit a repair ticket or contact AT&T U-Verse to report your issue.